• Skip to main content
  • Skip to footer
  • Skip to navigation

Premier Learning Solutions

Top-requested professional trainings that
deliver real business solutions

  • SHRM Credits
  • HRCI Credits
  • CPE Credits
  • BCSP
  • Online Training
    • Mgmt. & Supervisors
    • Performance
    • Leadership
    • Finance
    • Accounts Payable
    • Payroll
    • Human Resources
    • Development
    • HR Compliance
    • HR Performance
    • Recruiting
    • Retention
    • Safety
    • Safety Compliance
    • Safety Leadership
    • Women’s Leadership
    • Microsoft Office
    • All-Access Memberships
  • Custom Training
  • All Access
  • FAQ
  • About
  • Login

Handling Difficult Conversations: Keys to Stopping Bad Behavior

Price: $199 + applicable taxes

Summary

Have you ever hesitated when faced with confronting an employee or colleague about an uncomfortable situation? No one looks forward to a difficult conversation, but they are an essential element of a productive workplace. Learn how to have those difficult discussions without bruising egos or causing a bigger conflict.

This interactive, on-demand webinar ensures you know how to:
  • Prepare for your difficult conversation
  • Provide constructive criticism without creating conflict
  • Confront problems directly and professionally
  • Deliver feedback and avoid backlash after the fact

Program Highlights

Prepare for Your Conversation: Identify & Understand the Problem

  • 3-step model to identify which issues are worth confronting
  • Know what you want to get out of conversation
  • Pointers to keep emotion out of your conversation

Strategies to Deliver Your Difficult Conversation Successfully

  • Solution-focused tactics to respond to bad behavior
  • How to deal with attitudes, egos and other problem areas
  • Keep disagreements from escalating into arguments

Post-Conversation Skills: Encouraging Open Lines of Communication

  • Specific follow-up techniques to change negative behavior
  • Resolve conflict and still maintain a positive relationship
  • Stop gossip and negativity - clean up the potential backlash

About the Speaker

Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

  • Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
  • She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
  • She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results.

Program Benefits

This 60-minute program will provide you with proven ways to handle difficult conversations, allowing you to create and maintain a more positive work environment for you and your entire team.

HRCI Credits

HRCI logo

This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org

REGISTER NOW

Handling Difficult Conversations: Keys to Stopping Bad Behavior

Live event begins Thursday, , 12AM (ET)

Live + On-Demand
$199 + applicable taxes
more info
For the live training(s) you've selected:
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
For the on-demand training(s) you've selected:
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
3 Workshop
Bundle
$300 + applicable taxes
more info
Take advantage of our three workshop bundle to enhance your learning beyond the training you initially selected. Our workshop bundle allows you to select three workshops (Live or On-Demand) at a discounted price.
For the live training(s) you've selected:
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
For the on-demand training(s) you've selected:
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.

If you can’t make it live, no worries! You’ll receive the recording and materials after the event.

Add To Cart

Guaranteed to be Good

All training experiences include a 7-day 100% money-back guarantee.

Full-Team Pass

Simply share the invite link with your team so you can learn and grow together!

Yours Forever

The event recording and materials are yours to rewatch and share as you choose.

REGISTER NOW

Live Event

Thursday,

at 12AM (ET)

If you can’t make it live, no worries!
You’ll receive the recording and materials after the event.

Live + On-Demand
$199 + applicable taxes
3 Workshop Bundle
$300 + applicable taxes
Add To Cart

Guaranteed to be Good

All training experiences include a 7-day 100% money-back guarantee.

Full-Team Pass

Simply share the invite link with your team so you can learn and grow together!

Yours Forever

The event recording and materials are yours to rewatch and share as you choose.

HRCI Credits

HRCI logo

This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org

Footer

Premier Learning Solutions specializes in providing training that contains solutions for navigating through time-sensitive topics/challenges. The guidance our experts provide addresses initial drafts as well as updates to laws and regulations, aligned with all of the changes - up to the minute they go into effect.

  • Home
  • Training
  • Custom Training
  • FAQ
  • About Us
  • Contact Us

Connect With Us

  • Facebook
  • Linkedin
  • Twitter

Contact

Premier Learning Solutions
questions@learningpremier.com
1-484-497-9548 or 1-800-964-6033
660 American Ave
Suite 203
King of Prussia, PA 19406

Copyright © 2023 · Premier Learning Solutions | Privacy | Terms of Use

WELCOME BACK!

Enter your username and password below to log in

Forget Your Username or Password?

Reset Password

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

Log In

Primary Sidebar