Handling Difficult Conversations: Keys to Stopping Bad Behavior

Price: $199 + applicable taxes

Summary

Have you ever hesitated when faced with confronting an employee or colleague about an uncomfortable situation? No one looks forward to a difficult conversation, but they are an essential element of a productive workplace. Learn how to have those difficult discussions without bruising egos or causing a bigger conflict.

This interactive, on-demand webinar ensures you know how to:
  • Prepare for your difficult conversation
  • Provide constructive criticism without creating conflict
  • Confront problems directly and professionally
  • Deliver feedback and avoid backlash after the fact

Program Highlights

Prepare for Your Conversation: Identify & Understand the Problem

  • 3-step model to identify which issues are worth confronting
  • Know what you want to get out of conversation
  • Pointers to keep emotion out of your conversation

Strategies to Deliver Your Difficult Conversation Successfully

  • Solution-focused tactics to respond to bad behavior
  • How to deal with attitudes, egos and other problem areas
  • Keep disagreements from escalating into arguments

Post-Conversation Skills: Encouraging Open Lines of Communication

  • Specific follow-up techniques to change negative behavior
  • Resolve conflict and still maintain a positive relationship
  • Stop gossip and negativity - clean up the potential backlash

About the Speaker

Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

  • Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
  • She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
  • She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results.

Program Benefits

This 60-minute program will provide you with proven ways to handle difficult conversations, allowing you to create and maintain a more positive work environment for you and your entire team.

HRCI Credits

HRCI logo

This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org

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Handling Difficult Conversations: Keys to Stopping Bad Behavior

Live event begins Thursday, , 12AM (ET)

Live + On-Demand
$199 + applicable taxes
more info
For the live training(s) you've selected:
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
For the on-demand training(s) you've selected:
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
3 Workshop
Bundle
$300 + applicable taxes
more info
Take advantage of our three workshop bundle to enhance your learning beyond the training you initially selected. Our workshop bundle allows you to select three workshops (Live or On-Demand) at a discounted price.
For the live training(s) you've selected:
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
For the on-demand training(s) you've selected:
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.

If you can’t make it live, no worries! You’ll receive the recording and materials after the event.

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The event recording and materials are yours to rewatch and share as you choose.