Handling Difficult Conversations: Keys to Stopping Bad Behavior

Price: $ + applicable taxes

Summary

Have you ever hesitated when faced with confronting an employee or colleague about an uncomfortable situation? No one looks forward to a difficult conversation, but they are an essential element of a productive workplace. Learn how to have those difficult discussions without bruising egos or causing a bigger conflict.

This interactive, on-demand webinar ensures you know how to:

Prepare for your difficult conversation
Provide constructive criticism without creating conflict
Confront problems directly and professionally
Deliver feedback and avoid backlash after the fact

Program Highlights

Prepare for Your Conversation: Identify & Understand the Problem

3-step model to identify which issues are worth confronting
Know what you want to get out of conversation
Pointers to keep emotion out of your conversation

Strategies to Deliver Your Difficult Conversation Successfully

Solution-focused tactics to respond to bad behavior
How to deal with attitudes, egos and other problem areas
Keep disagreements from escalating into arguments

Post-Conversation Skills: Encouraging Open Lines of Communication

Specific follow-up techniques to change negative behavior
Resolve conflict and still maintain a positive relationship
Stop gossip and negativity - clean up the potential backlash

About the Speaker

Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results.

Program Benefits

This 60-minute program will provide you with proven ways to handle difficult conversations, allowing you to create and maintain a more positive work environment for you and your entire team.

Purchase This On-Demand Webinar