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Whether on the phone or in person, customer service representatives often struggle with specific interpersonal skills necessary to ensure positive client interactions. Showing compassion, effectively monitoring tone, and making personal connections are all tools that separate average from outstanding customer service reps. How can you gain the communication skills necessary to connect with your customers and deliver exceptional service?
Order the on-demand webinar to discover:
Myra Golden runs Myra Golden Media, a customer experience design agency that specializes in helping brands create the best possible customer experience throughout all contact channels. With more than 15 years of experience, Myra has developed a proven process that positions organizations to regain customer goodwill after even the worst has happened and to improve corporate reputations in the eyes of consumers through improved complaint response and more responsive customer service. Myra Golden Media specializes in a number of areas including customer recovery, customer loyalty, crisis management, call center training, and social media for customer service.
Join us for this 60-minute program to discover proven communication skills that customer service reps can use to ensure positive client interactions.