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Most managers or supervisors dread confronting an employee who is difficult to work with. When that employee is excellent at their job, the task can get even more tricky.
What about a difficult client or customer? The customer may “always be right” but there are boundaries that need to be put into place.
Correcting bad behavior or interacting with difficult, rude people is tricky enough, but you don't want to risk losing some of your best assets- your employees or your clients.
How can you manage expectations and set boundaries without losing a valuable resource? Join us for this high-impact, 60-minute training to learn:
Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands.
Engage conflict productively. Handle issues with fellow employees or customers with confidence, ease, and in such a way that maintains the esteem of the other person and reaches a solution that works for all. Join us for this 60-minute training to discover powerful tools to eliminate tension on your own team and deal with difficult people without losing business or resources.