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Any healthcare staff could tell you plenty of stories about difficult patients - the ones who ruin a shift and are impossible to please. With our proven de-escalation strategies, you can make drastic improvements to your patient care, communication and take back control.
You'll learn actionable techniques that get immediate results, creating a less stressful work environment. Join us for a 60-minute workshop where you and your team will discover:
Myra Golden is a consultant and keynote speaker who has been helping companies for over twenty years to improve employee relations through her work with Human Resource Departments. Myra has trained thousands of people as a go-to trainer for some of the world’s largest brands.
After attending this actionable workshop, you will be able to defuse tense interactions with difficult patients or visitors and create a less stressful, more patient-centric workplace.