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The way you interact with your customers on the phone can make the difference between a positive or negative experience with your company. You are often the person's first impression of your organization which means excellent phone etiquette is crucial.
Join communication expert, Myra Golden, to gain the tools you need to set a positive tone and attitude that is contagious with your callers. Learn de-escalation techniques when dealing with a difficult customer and the tools to handle any situation with confidence.
After this 60-minute workshop, you’ll walk away ready to:
Myra is a favorite training partner for organizations, both large and small, with her customized, engaging, behavior-changing (and fun) customer service workshops.
Gain valuable techniques to deliver friendly and professional services when handling customer call, plus de-escalation strategies for handling difficult and frustrated callers. Ensure your callers come away with a positive impression of you and your organization.
If you'd like this program customized for your organization, call us at 1-800-964-6033. We're certain we can fulfill your training needs, while making it fit in your budget!