Disney Level Satisfaction: Get Your Patient Care to Magical Levels
Using the secrets behind Disney's "magic" formula, you can turn your healthcare operation into a powerhouse of quality care and service to ensure high satisfaction scores and increased reimbursement.
Join us for this upcoming, 60-minute webinar as former Disney leader, Mark David Jones, will train you on how to apply the Disney principles to your healthcare operations including:
- Proven secrets of Disney's world-class success & how to apply them
- Low/no cost patient loyalty tools you can implement now
- The connection between Disney & CAHPS
- Real life case scenarios & examples of how Disney works in healthcare
Applying Behind-The-Scenes Secrets of Disney's Success to Healthcare
- The little-known business behind the Disney magic - keys to excellence
- How Disney and clinical operations are different & surprisingly alike
- Strategies for sustainable excellence - the chain reaction of excellence
- Ways to improve the CAHPS score using Disney principles
Creating a Patient-Centered Culture to Boost Your Bottom Line
- Think like your patients - how to understand your "guests"
- How to identify & communicate patient satisfaction standards
- Core non-negotiables - what you need to know & what you are missing
- Techniques & strategies to deliver the "perfect" patient experience
Building a Plan Like Disney's: Success by Design, Not Default
- How to implement Disney's secret weapon - the "Integrity Matrix Tool"
- Simple strategies to treat patients like VIP's (Very Important Persons)
- Tips to increase satisfaction and loyalty externally AND internally
- Sustaining patient satisfaction: How to keep ensure scores high
Live Question & Answer Session - Have your questions answered by the expert!
About the Speaker
Mark David Jones, former Disney leader and current President of Small World Alliance, Inc., leads a consortium of former Disney executives and other experts who share their implementation insights with companies all over the world - specializing in health care. Mark is an acclaimed "anti-consultant" - having worked with dozens of Fortune 500 companies and numerous international corporations in six of the seven continents of the world. As a highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference. His dynamic and engaging style has earned him a reputation for inspiring audiences to action.
- His career as a Disney leader spanned 26 years, during which he managed various key operational functions and was in charge of Leadership, Creativity & Innovation, and Quality Service initiatives.
- As the corporate expert on Culture and Service who also had clinical EMS experience, he led the Disney Institute's development, launch and delivery of their healthcare programming. In recognition of his extensive contribution to the Disney organization, Mark was nominated for the prestigious "Partner's in Excellence" award - Disney's highest regarded corporate award.
- He is the co-author of the best-selling book 'Lead with Your Customer: Transform Culture and Brand into World-Class Excellence'. Mark is currently working on the follow-up implementation book for If Disney Ran Your Hospital, co-authored with Fred Lee, due early 2019
Equip your staff with proven "insider information" that will help your healthcare organization apply Disney's legendary customer service principles to improve the patient experience and overall satisfaction. This 60-minute training will take your practice to the next level- focusing on what matters most to your patients.
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org