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If your team is working with external customers, then you expect nothing but the highest level of service from them. But, how are they when it comes to working with other departments inside your organization? Do they deliver the same top-shelf level of service internally?
Unreturned calls, no response to emails, and slow follow-up are all behaviors of poor service – and are not acceptable even when dealing with those in your office. In this dynamic, 60-minute event we’ll show managers and supervisors how to lead their teams in delivering exceptional internal customer service. You’ll discover:
Teri Yanovitch is a leading expert on customer service and the customer experience.
Join us to learn effective techniques and practices to lead your team in providing excellent service to the internal departments you support. Those inside your company deserve the same level of excellence as your external customers.
Premier Learning Solutions is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org