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The way you, as a healthcare professional, interact with your patients on the phone can mean the difference between the patient having a positive or negative experience. You are often the patient's first impression of your healthcare organization and excellent phone etiquette is imperative.
Join Myra Golden, Communication Expert, to gain the tools you need to set a positive tone and attitude that is contagious with your callers. Learn de-escalation techniques when dealing with a difficult patient and the tools to handle any situation with confidence.
During this 60-minute webinar, you will discover:
Myra is a favorite training partner with organizations, both large and small, with her customized, engaging, behavior-changing (and fun) customer service workshops.
Gain valuable techniques to deliver friendly and personable experiences when handling patient calls and de-escalation strategies to handle difficult and frustrated callers. Ensure your patients come away with a positive impression of you and your healthcare organization.